Sears Has Everything

I haven't always seen eye to eye with Sears, but I will admit one thing-if you go there, you're going to find something you can take home and they will stand behind their product.

The last VCR I bought was from Sears, and it was years ago. It was before the age of DVD recorders and Blu Ray players. I found one that was perfect for me, but as it happened, it wasn't perfect for my TV.

I have produced cable television shows, so you can't tell me that I don't know how to hook up a VCR. I can do that in my sleep and get a splitter to spread the feed. You all don't know nothing about that...

I called the store about the problem I was having, and the manager got so flustered from my declaration that I was returning the VCR, he immediately dispatched a tech person to install my VCR properly. The young man he sent was even more perplexed than I was. He couldn't understand the VCR, my TV, the wiring, the cable box - it was a mess.

But you know what, that young man prevailed and he was successful in getting the box together. After spending what amounted to half his shift at my house, picking up a pizza on the end of the block from the Connie's pizza man, he had to ask me - what did you say to make my store manager send me over here in a cab - he didn't even give me bus fare....

I'll reveal my secret only here - I reminded him that I could be his best friend or his worst enemy, because I've been shopping at Sears for a long time. I remember when my grandparents would take me to the Sears on 79th Street and get me a toy and a box of popcorn while they shopped to keep me occupied.

When you've got a customer that loyal, you'd be a fool to let it go!